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What If Water Softener Not Using Salt?

Once the salt under the bridge is exhausted, the salt pellets can accumulate and form a salt bridge in the salt tank, preventing the brine water from reaching and dissolving the salt pellets. Softener water issues with timing, valve motor, rotor valve, or company can also prevent water softener from using salt.

Have you ever checked the saltiness of a saltwater tank in the hope that you will have to fill it, only to find that it is still at the same level as the last filling a month ago? 

Water Softener Not Using Salt Due To Salt Bridge

A salt bridge has formed at the bottom of the salt container, which is the most typical reason why the water softener stops using salt. When the salt pieces are assembled, they form a crispy hard surface in the water of the salt tank, known as the salt bridge. The hard crispy surface is blocked by new salt, which prevents it from falling.

Fortunately, if the salt bridge is the source of the problem, it is a fairly simple solution that you can perform without the help of a professional.

How To Check If You Have Salt Bridge?

If you notice that the water flowing out of your taps is hard, you may have a salt bridge. The reason for this is that the salt bridge prevents the extra salt from getting to the bottom and prevents the water from softening before it reaches your faucets.

Take a long wooden stick, such as a brine or wiper handle, and slide it into the brine tank and through the salt to look for a salt bridge. If you don’t get the stick down because it hits something strong, you have a salt bridge.

How To Solve the Salt Bridge Issue in Your Water Softener?

To get rid of a salt bridge, follow the instructions below:

  • Set the bypass setting on the water softener.  
  • Now, you have to clean all of the salt from the top of the pile and place it in a large bucket. You can use a plastic cup, a small bowl, or a garden shovel to wrap it.  
  • Once you reach the top of the salt bridge, carefully break more salt with a rubber hammer or the end of a wooden broom handle. Place the now loose pieces with the remaining salt in the bucket.  
  • You should now see water at the bottom of the brine tank after crossing the bridge. Remove as much water as possible with a shop vacuum cleaner or plastic cups.
  • Take a bucket of hot water and place it in the brine tank until all the pieces of hard-crusted salt are immersed after the water has been removed.
  • Remove the top of the brine well and fill it again with hot water.
  • Allow four to six hours for the hot water to absorb the salt.
  • Return the bypass to the working position and manually adjust the water softener to regenerate when the salt has had time to absorb the salt.
  • After that, wait 24 hours and browse with a brine handle to see if there are lumps of salt at the bottom of the tank. You may need to repeat this process for a few days until the salt is gone. Once the salt has been completely absorbed, turn the salt you have removed into the brine tank, no more than 2/3 full.

How To Avoid Salt Bridge in the Future?

You can do the following to prevent the creation of future salt bridges:

  • Do not put too much brine tank. Instead, try not to fill more than 2/3 of the route.
  • Be sure to use high-quality salt.
  • If your water softener is in a basement with a lot of moisture, you should consider reducing moisture.
  • Take a wooden broomstick and push it through the salt into the brine tank every few weeks to make sure that no further salt bridge is formed.

Water Softener Not Using Salt But No Salt Bridge

If you have investigated and found that the problem is not causing by a salt bridge, a blockage may form inside the venturi of the nozzle. The brine solution is drawn out from the brine tank through the nozzle venturi. If this part fails, the brine solution cannot be removing and the brine solution is not used. 

Water softeners are available in different shapes, each with its venturi nozzle configuration. I’ll look at the two most commonly used styles and show you how to check them out in the following sections. Put the water softener in bypass mode before inspecting the nozzle venturi.

1st Method:

Unscrew the cap and locate the nozzle and Venturi housing at the top of the device. Pay special attention to the O-ring and avoid damaging it. Now remove the screen holder and the screen from the inside. Then remove the nozzle and Venturi.

Remove the seal, small screen, and drain plugs, then wash them with warm, clean water. You should wash these portions with clean, warm water. Remove all debris with a toothpick.

After cleaning everything, you can begin to re-evaluate by placing the pieces back in the same order in which they collect. You must reinstall the plugs with the numbers printed upwards.  

Take a little petroleum jelly and gently sprinkle it around the ring before reinstalling the O ring. Screw the lid again and be careful not to tighten it too tightly. It’s okay to keep your hands together. When you complete, then turn on the water softener.

You may also like: How To Set Water Softener Hardness Level and Why It is Necessary?

2nd Method:

You may have a clack valve with the nozzle venturi inside if your water softener doesn’t have a nozzle housing and venturi. It is just as easy to inspect and clean the nozzle inventory in this setting. However, make sure the water softener is in bypass mode before you start.

Unscrew the lid of the clack valve located at the top of the unit. Pull the Venturi nozzle carefully and carefully with needle-nosed tongs. 

Once you get out, inspect the venturi nozzle at both ends to ensure that no debris blocks the holes. If necessary, clean them.

With a slight push down from your finger, the venturi nozzle slides back into place and clicks when you’re ready. Replace the lid, but not too tightly. It’s okay to keep your hands together.

Other Reasons:

If this does not work, that salt will not use because the water softener is reaching at the end of its life cycle and you need to replace it. Depending on the type of plasticizer you buy, it should last between 10 and 20 years. However, if your water softener lasts an average of 12 years, you’ve done it pretty well.

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